Yandex Service Partners

By partnering with Yandex services, a variety of individuals and businesses gain an opportunity to earn money while having liberty to choose when and how they engage with Yandex. While there are separate teams within Yandex dedicated to providing support to each of the group of partners, they all are guided by the same objective: to ensure that our partners can work safely and securely.
Yandex Go and partners giving rides and completing Yandex Delivery orders
Yandex Eats, Market Delivery, Yandex Lavka and Yandex Delivery partners delivering orders
Partners of a variery of Yandex services analyzing data, moderating content and running quality checks
Crowd workers partnering with Toloka, an international data labeling solution for machine learning
Grocery stores
Yandex Eats and Market Delivery partners using the platform for delivery
Fleet management companies
Yandex Go partners connecting their fleet to the platform
Yandex Market partners listing their goods on the marketplace
Yandex Eats and Market Delivery partners connected to the platform and offering delivery options
Advertising companies
Businesses placing ads via Yandex Direct or Yandex Advertising Network
Small food manufacturers
Yandex Lavka partners suppling their products to the service’s dark stores
...and others

Our Principles


We strive to offer as many partnership opportunities as possible, while minimizing any roadblocks to using these opportunities.


Our goal is to make our services resilient to any disruptions, so that our partners always have accesses to orders, applicable benefits, and are provided with the most up-to-date information and support.


We ensure that our rules are transparent and our partners are aware of them. We do not do anything without good reason, and we can always clearly explain our decisions when resolving a grievance or delivering a product release.

Partner Benefits

Voluntary medical insurance

Yandex committed RUB 1 billion to the voluntary medical insurance scheme developed for drivers and couriers through the end of 2022.
Yandex is the first company in Russia and the CIS region to fully or partially reimburse the cost of the insurance policy to eligible partners. The pilot scheme was launched in March 2021, and is now available across Russia for drivers and couriers (the self-employed, individual entrepreneurs, or taxi fleet drivers).
In 2022, we connected one more insurance company to the scheme. Insured drivers may also use telemedicine services.

Accident insurance (drivers)

By default, all drivers (as well as taxi riders) receive accident insurance with the coverage of up to RUB 2 million while they are on duty with Yandex Go. Payments are made in accordance with the approved insurance policy.

Accident insurance (couriers)

By default, all couriers receive accident insurance with the coverage of up to RUB 2 million while being active in the service: on the way to pick up or drop off orders or when waiting for one. Payments are made in accordance with the approved insurance policy.

Second chance

To ensure that drivers who have been restricted from accessing the service can get a second chance, we have implemented a process for reviewing access restrictions by request in Russia, and since 2022, in Belarus, Kazakhstan and Kyrgyzstan. The application will be reviewed by an appeals review group as well as a special committee consisting of independent drivers. Those are drivers who have been partnering with the service for at least a year, giving regular taxi rides and with a rating of at least 4.9 out of 5.
A similar opportunity is available to couriers partnering with Yandex Eats, Yandex Lavka and Yandex Delivery. The request to restore access to orders is evaluated by a committee that includes couriers with a minimum of two months’ delivery experience on Yandex services and no negative user feedback.
The committees' inputs are taken into account when making a decision.

Support 24/7

We strive to establish just interactions between drivers and users. Drivers dealing with unruly passenger behavior can defend their interests by activating the Conflict function in the Yandex Pro app: it starts an audio recording to document everything that is happening in the car. We have also developed special podcasts for drivers with guidelines on how to handle conflict situations.
To get help resolving disputes with customers or restaurants, delivery couriers can contact courier support team. Tasked with building a culture of safety and integrity, the support team will evaluate each reported issue and assist accordingly – up to restricting access to the service for customers that demonstrated abusive behavior.
Yandex has partnered with delivery services operating in the Russian market to develop guiding principles for establishing responsible relationships with couriers. Among those are partner safety and wellbeing, facilitated opportunities for professional growth, timely and complete communication about the changes in the terms of partnership, and partner-customer interactions based on mutual respect. Our services have already adopted these principles and commit to upholding them as we grow.

Support for the disabled

Since 2018, we have been adapting to the needs of deaf and hearing-impaired service partners so that they can more easily earn a living through our platforms. There are special web resources that guide them through all necessary details to set up for the job, as well as training materials in sign language.
We also embedded features in partner and user applications to ensure smooth communication. Hearing-impaired partners receive order requests via chat or light alerts instead of calls or audio notifications, and customers are asked to explain all details in writing.

Other benefits

Service partners who are self-employed or individual entrepreneurs have access to legal support and can benefit from up to three free consultations per month.
All drivers participating in our loyalty program can take advantage of a debit card that offers high cashback on fuel, carwash, repairs, and other car maintenance services.
Both drivers and couriers can benefit from free educational opportunities. In 2021-2022, we provided training on financial literacy, covering the fundamentals of personal financial management. Additionally, we offered free access to reskilling programs on Practicum (RU), Yandex's IT bootcamp that provides training in digital professions.
We also have a mentorship program in place to assist new partner drivers in navigating the intricacies of working with ride requests, establishing accountable behavior, and maximizing earnings on the Yandex Go platform.

Partner Safety

Safe driving monitoring

We have implemented GPS-based systems that track driving speed, notify drivers about traffic accidents, school zones and other no-speeding areas along the way, and warn them if speed limit is being exceeded.

Safe cycling

We partner with thousands of bike couriers – and plan to grow their share as a part of our environmental commitment.

Vehicle telechecks

All vehicles need to undergo regular safety telechecks to validate that they meet all applicable safety standards.

Anti-fatigue measures

Ensuring our partners' well-rested state during duty is a priority. Our shift monitoring system helps prevent overworking, while the Yandex Go app features a convenient tool to find restaurants with resting zones, offering drinking water, free hot beverages, phone charging, and other amenities.